Rules & FAQ's
Our Rules
- You have 60 minutes to escape.
- Do not force, push, or bang on any furniture, walls or props. If a drawer doesn’t open, it’s because you need to find another way to open it, or perhaps it was never supposed to open.
- No lock picking, this defeats the purpose of solving the clues to get out.
- No cell phones or electronics allowed in the room.
- Your escape is never going to be through our ceilings. No climbing on any furniture in the rooms. Anything above your heads could be informative but is not to be touched.
- Children under 16 years of age must be accompanied by an adult.
- Please be aware that The Gr8 Escape may utilise strobe lights, flashing lights, and/or smoke machines. Please advise ahead of time if this will cause a health issue so as to make adjustments to the room.
- The Gr8 Escape reserves the right to refuse play from any patron who is under the influence of alcohol, or any person whose demeanour or actions are deemed to pose a threat to the safety of themselves, other participants, or the room itself. In such cases there will be no refund nor other compensation.
Our FAQ's
What time are you open?
Sunday to Thursday: 09:30 – 18:30
Friday & Saturday: 09:30 - 20:00
Friday & Saturday: 09:30 - 20:00
How much does it cost?
R295 per person.
To secure your booking you need to purchase 2 tickets (R590.00), the remaining tickets will be paid for upon arrival at R295.00 per ticket (with a maximum of 7 players per room). The R590.00 deposit is non-refundable should less than 24 hours’ notice be given for any cancellations or postponements.
To secure your booking you need to purchase 2 tickets (R590.00), the remaining tickets will be paid for upon arrival at R295.00 per ticket (with a maximum of 7 players per room). The R590.00 deposit is non-refundable should less than 24 hours’ notice be given for any cancellations or postponements.
What is the refund policy?
Should you be unable to attend your booking and require a refund the following rules apply:
R550.00 of the R590.00 deposit will be refunded with more than 24 hours notice given for any cancellations or postponements. The refund will reflect within 5-7 days of request. Requests must be made via WhatsApp, email, or telephone.
R550.00 of the R590.00 deposit will be refunded with more than 24 hours notice given for any cancellations or postponements. The refund will reflect within 5-7 days of request. Requests must be made via WhatsApp, email, or telephone.
Do you have to book?
Yes, all games require a booking 24 hours in advance.
Should you wish to play on the same day, please call us to confirm availability.
Should you wish to play on the same day, please call us to confirm availability.
Am I really locked in the room?
There will always be an emergency door that will remain unlocked in your session.
You are free to leave if an emergency were to arise.
You are free to leave if an emergency were to arise.
How does it work?
When your countdown begins, you and your group begin searching the room to find and work on any puzzles. The puzzles require only the use of brain power, there is no need to move any furniture or force any objects/puzzles in the room. As you solve puzzles, you uncover more puzzles/riddles that move you closer to your final goal and to escape the room.
Will I be in the room with strangers?
No, each booking is private
How many people can play at a time?
Our rooms work best with between 2 and 7 people. Some puzzles are extremely difficult and even impossible with less than 2 players. With more than 6 people, the room can get very crowded and harder to finish.
Do I compete with my group?
Each group playing an escape room must work together to solve the puzzle and get out as soon as possible.
What if I want to compete with my friends?
There are 2 ways to make the games a bit more competitive. We recommend getting 2 or more groups of 4 – 5 people, and playing a different room at the same time to compete against each other and see who can get out first.
Alternatively, you can book two sessions in a row, one group can grab a lunch at one of the nearby restaurants and have a drink or bite to eat, while the other group plays an escape room. When the first group has finished the escape room, they can meet at the restaurant and the second group can come play the same room and then compare times.
Alternatively, you can book two sessions in a row, one group can grab a lunch at one of the nearby restaurants and have a drink or bite to eat, while the other group plays an escape room. When the first group has finished the escape room, they can meet at the restaurant and the second group can come play the same room and then compare times.
